Terms and Conditions


Updated November 2024


Hello, and welcome to our Terms and Conditions of Use. This is important and affects your legal rights, so please read these terms and our other referenced terms in this document carefully.

 

The following terms and conditions set out the basis on which all training, courses, dive bookings, merchandise, and services are sold and/or provided by Dive Academy (trading as Dive Centre, Dive School, The Diving Centre, and Dive Shop Online), ("We", "Us", "Our", "The Company"), to and/or with the purchaser, ("You", "Your"), from our websites ("the Site"), by telephone, or in-person at the centre.

 

These terms and conditions, our Privacy Policy, and any order form or payment instructions comprise the whole agreement between You and Us about each sale, for example, course or boat dive booking, we accept from you.

 

By making a booking via the site (online), over the telephone, by email, or in person, you agree to be bound by these terms and conditions.


By making a booking, you acknowledge that you have not relied on any statement, warranty, or representation other than those which are made in these terms and conditions, our Privacy Policy, any order form, or any payment instructions.

  • 1. Course and Training Bookings

    1.1. All divers listed on a course booking will be included, and charges will be applied for all spaces booked.


    1.2. Payment will be charged when booking to confirm the booking.


    1.3. Candidates using Dive Academy’s equipment for any course are responsible for that equipment and will be charged for any loss or damage caused.


    1.4. Candidates may not participate in diving activities without a satisfactorily completed medical statement and a statement of understanding and assumption of risk. Any delays caused to the course by failure to meet these administrative and medical requirements will be chargeable at the current missed session rate.


    1.5. Any non-attendance of scheduled sessions will be charged at the current missed session rate.


    1.6. If customers fail to meet the performance requirements on any dive or knowledge development session, at the sole discretion of the instructor, Dive Academy reserves the right to charge for repeating that dive or session. The rate for this will be based on the current missed session rate at that time and depend on the nature of the dive or session in question.


    1.7. Neither Dive Academy, its employees, nor its contractors can be held responsible for damage to, or loss of, any personal equipment caused before, during, or after any diving activities.


    1.8. Course Cancellations made by You:

       - You are entitled to cancel your course at any point. All cancellations can be made by:

         1. Texting (SMS) the office at +353 (0) 85 725 726 0

         2. Emailing: contact@diveacademy.info

       - Cancellation will take effect from the day this notice is received, and receipt will be confirmed in writing via text message or email.

       - Cancellation charges as a percentage of the total course price depend on the days before the course on which notice of cancellation was received. The following cancellation charges will apply:

         A) No cancellation fee if cancelled 30 days or more before the event.

         B) Cancellation fee of 100% if cancelled 29 days or less before the event.


    1.9. Changes made by Us:

       - We will unlikely have to make any changes to your course arrangements. Occasionally, we may have to make changes (for example, a classroom change or a Dive Site for training) and we reserve the right to do so at any time.


    1.10. We also reserve the right to cancel your course arrangements. For example, if the minimum number of clients required for a particular course arrangement is not reached, we may have to cancel it. However, in that case, the Dive Centre can reschedule your booked course to another planned course in the future if available or transfer your payment to credit in your account provided by us.


    1.11. IMPORTANT NOTE: Any compensation payments do not apply if we reschedule or cancel your course due to circumstances beyond our control. We can reschedule or cancel your course in the following circumstances: war, the threat of war, riots, civil strife or terrorist activity, industrial disputes, natural or nuclear disasters, epidemic or pandemic, fire, technical problems with transport, technical problems in general, airport closures, ferry cancellations, bad weather conditions, and similar events beyond our control.


    1.12. Dive Academy reserves the right to charge an administration fee for any amendments requested by the customer to scheduled sessions on a booked course. This fee may be charged in addition to a missed session fee at the discretion of Dive Academy.


    1.13. All courses must commence within 8 months of booking unless by prior agreement with Dive Academy. Courses not commenced within 8 months of booking will result in the loss of any fees paid.


    1.14. Candidates agree to abide by the rules and decisions of Dive Academy, its staff, and subcontractors in all diver-training matters.


    1.15. No refunds will be made after the course has started.

  • 2. Dive Trip Bookings

    2.1. All divers listed on a boat or shore dive booking will be included in the booking, and the charges will be applied for all spaces booked.


    2.2. Payment will be charged when booking to confirm the booking.


    2.3. Once we depart the Dive Centre for a dive, the dive will be considered to be taking place.


    2.4. The Dive Centre reserves the right to change the dive site or vessel without notice, due to weather conditions, safety suitability, or any other reason.


    2.5. Dive trip cancellations made by you:

    You are entitled to cancel your dive trip at any point. All cancellations can be made by:

    texting (SMS) the office at +353 (0) 85 725 726 0, emailing: contact@diveacademy.info


    Cancellation will take effect from the day this notice is received, and receipt will be confirmed in writing via text message or email.


    Cancellation charges as a percentage of the total dive trip price depend on the days before the dive trip on which notice of cancellation was received. The following cancellation charges will apply: A) No cancellation fee is charged if cancelled 30 days or more before the event. B) A cancellation fee of 100% is charged if cancelled 29 days or less before the event.


    2.6. Changes made by Us:

    We will unlikely have to make any changes to your dive trip arrangements. Occasionally, we may have to make changes (for example, a port or dive site change) and we reserve the right to do so at any time.


    2.7. We also reserve the right to cancel your dive trip arrangements. For example, if the minimum number of clients required for a particular dive trip arrangement is not reached, we may have to cancel it. However, in that case, the Dive Centre can reschedule the dive trip to another available day or transfer your payment to credit in your account provided by us.


    2.8. IMPORTANT NOTE: Any compensation payments do not apply if we reschedule or cancel your dive trip due to circumstances beyond our control. We can reschedule or cancel your dive trip in the following circumstances: war, the threat of war, riots, civil strife or terrorist activity, industrial disputes, natural or nuclear disasters, epidemic or pandemic, fire, technical problems with transport, technical problems in general, airport closures, ferry cancellations, bad weather conditions, and similar events beyond our control.


    2.9. The Centre reserves the right to refuse divers to dive if, in the opinion of the Dive Centre, the diver is not suitable for the chosen dive for any reason. In this case, the diver will be liable for the full charge of the dive.


    2.10. In all matters relating to the dive trip booking, the Dive Centre’s decision is final.


    2.11. All divers agree to abide by the Dive Centre’s Diving Practices at all times, a copy of which is available on request. The Centre's decision on any diving matters is final.


    2.12. Divers using Dive Academy’s equipment for any scuba activities are responsible for that equipment and will be charged for any loss or damage, however, caused.

  • 3. Gift Vouchers

    There are two types of Gift Vouchers:


       1. Specific Gift Voucher: Covers a specific activity and the number of people.

       2. Generic Gift Voucher: An amount-given voucher that can be used for any bookings in the future.


    3.1. Specific Gift Voucher, once purchased, can only be used for the activity specified on the Gift Voucher and must be redeemed in full in one transaction. The same Gift Voucher cannot be topped up again.


    3.2. Generic Gift Voucher: An amount-given voucher that can be used multiple times for any bookings in the future until it is fully redeemed.


    3.3. The Gift Voucher has a 5-year expiry date from the date of purchase.


    3.4. Gift Vouchers can be purchased in the Dive Academy store or online.


    3.5. Online orders containing eGift Vouchers can be downloaded and printed once the purchase is completed.


    3.6. No refund will be made after the Gift Voucher has been purchased.


    3.7. Gift Vouchers are redeemable in-store at Dive Academy or online only.


    3.8. Gift Vouchers are not redeemable for cash.


    3.9. To report a lost or stolen Gift Voucher, call or text +353 (0) 85 725 726 0, or email us at contact@diveacademy.info.


    3.10. The original sales receipt is required to replace the remaining balance on a lost or stolen Gift Voucher.


    3.11. Dive Academy Gift Vouchers make it easy to say "Thank You for a job well done!" or "Thank you for your business!" If you are a corporation or an individual looking to purchase a large quantity of Dive Academy Gift Vouchers, please email us at contact@diveacademy.info or call +353 (0) 85 725 726 0 for further assistance.


    3.12. DIVE ACADEMY MAKES NO WARRANTIES, EXPRESS OR IMPLIED, REGARDING GIFT VOUCHERS, INCLUDING WITHOUT LIMITATION, ANY EXPRESS OR IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.


    3.13. Your purchase or use of a Gift Voucher constitutes acceptance of these Gift Voucher Terms and Conditions. These Gift Voucher Terms and Conditions are subject to change without notice. Gift Vouchers and their use on the Dive Academy website are also subject to our Privacy Policy and Terms of Use.

  • 4. Kayaking

    4.1. All participants must be at least 8 years of age and able to competently paddle without assistance. All participants under 18 years of age will be permitted to ride on the same kayak with an accompanying adult unless there is a kayak guide from Dive Academy with the group on the water, then participants aged 16 and above are allowed to be on the same kayak.


    4.2. Any child MUST be supervised by a guardian 18 years of age or older whilst on the water.


    4.3. All participants hire equipment at their own risk and are required to sign a waiver before departure.


    4.4. Participants must not carry more than the maximum limit of people authorised by Dive Academy Centre as listed: (1) single kayak; (2) double kayak.


    4.5. Participants are wholly responsible for the hire equipment, its passengers and appliances, and third parties whilst the boat/kayaks or equipment are in their control for the period of hire. Participants agree to exercise due care and accept responsibility during the same period toward any incident that may occur, and will promptly reimburse Dive Academy Centre in the event of any loss or damage to the equipment and/or to any other person or property.


    4.6. Participants agree to return the hire equipment to Dive Academy Centre at the point of hire on completion of the agreed hire period.


    4.7. Participants acknowledge the inherent dangers and risks and agree that the hiring of the equipment is entirely at their own risk. Participants shall indemnify Dive Academy Centre of any incident, loss or damage to the equipment, any third party person or property during the period of the hiring and acknowledge that they will not be covered by any of Dive Academy Centre’s insurance if found negligent or irresponsible whilst the boat/kayak or any equipment is under their control.


    4.8. Dive Academy Centre will not be held responsible for any personal injuries, equipment loss or damage sustained whilst embarking or disembarking Dive Academy Centre equipment.


    4.9. Passengers with back, neck, shoulder, or heart conditions, or those who are pregnant or who have injuries/conditions that may cause a risk to their health, participate at their own risk.


    4.10. Dive Academy Centre operates in an outdoor marine environment. Conditions vary, and passengers will get wet.


    4.11. No smoking or alcohol is permitted on the equipment at any time.


    4.12. Dive Academy Centre reserves the right to refuse service to those who are believed to be affected by alcohol or drugs, and no refund will be provided.


    4.13. Dive Academy Centre reserves the right to refuse participants for any reason.

  • 5. Other

    5.1. Dive Academy accepts NO LIABILITY for loss or damage to personal property, including diving equipment. Any equipment left on the boat or in the dive centre overnight or during transport is at the owner's risk.


    5.2. Participants may be filmed/photographed during the activities period. Dive Academy Centre reserves the right to reproduce such films/photos for any purpose whatsoever without notification, compensation, or payment.


    5.3. We reserve the right to change these terms and conditions at any time without notice.

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